Frequently Asked Questions
Find answers to common questions about our services
General Questions
What is a non-VoIP number?
Non-VoIP numbers are real mobile numbers from actual carriers (like AT&T, Verizon, T-Mobile), not internet-based numbers. They work better for verification because they're recognized as legitimate mobile numbers by platforms.
How long do numbers stay active?
For one-time verifications, numbers are active for 15 minutes. For extended rentals, numbers remain active for 30 days with unlimited SMS reception.
Which platforms work with your numbers?
Our numbers work with most major platforms including WhatsApp, Instagram, Telegram, Google, Facebook, Twitter, and many others. Success rates vary by platform.
Billing & Payments
What payment methods do you accept?
We accept various cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, Litecoin (LTC), and others for privacy and security.
Do you offer refunds?
We don't offer refunds for used services, but we do guarantee number functionality. If a number doesn't work, contact support for a replacement.
Can I get an invoice for my payments?
Yes, you can generate invoices for all your transactions from your account dashboard.
Technical Questions
How do I use the API?
Check our API documentation for complete integration guides. You'll need your API key from the dashboard to get started.
What's your API rate limit?
We offer generous rate limits suitable for most use cases. Contact us if you need higher limits for enterprise applications.
Do you provide webhook support?
Yes, we support webhooks for real-time notifications when SMS messages are received.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support